hi Announcements

Dear hi members, We’d like to inform you that due to ongoing system updates, users in the EEA region are currently unable to access the Earn features. Impact on existing Earn orders: - All active Earn orders have been gradually released, and the corresponding funds have been returned to your Flexible Account. - Your principal is fully accessible from the Flexible Account. - Any interest accrued up to the release date has also been credited and is available to you. Please note that withdrawals remain fully operational and are not affected during this period. We appreciate your patience and understanding as we continue working to enhance our platform. Thank you for your continued support.

Temporary Service Update We are currently performing scheduled infrastructure updates with one of our regulated custody partners. During this period: - Account balances remain fully visible - Withdrawals remain available and unaffected The following functions are temporarily disabled: - New deposits - Conversions / trading - Other non-essential app features All client assets remain securely held on an individual basis. We will restore full functionality as soon as the updates are completed and will keep you informed. Thank you for your patience.

Notice: Temporary System Updates Dear hi members, We would like to inform you that due to ongoing system updates, users in the EEA regions will be temporarily unable to access the Earn and Trading features. Our team is working diligently to complete the necessary updates. Impact on Current Earn Orders: - All existing Earn orders will be released gradually and the funds will be returned to your Flexible Account. - You will be able to access your principal funds directly from the Flexible Account. - Interest accumulated up to today from your Earn orders will also be available for you. Deposits and withdrawals will not be affected during this period. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Thank you for your continued support.

hi Announcements pinned Deleted message

Important Update: System Maintenance Notice Dear hi Member, We would like to inform you that the hi App is currently undergoing system maintenance. During this period, withdrawals and certain other features may be temporarily affected. Our team is working carefully and efficiently to complete these updates and restore full service as soon as possible. We sincerely appreciate your patience and understanding, and we thank you for your continued trust and support. Warm Regards, hi Team

🚧 Scheduled Maintenance Notification 🚧 Please be aware of upcoming maintenance that may temporarily impact card transactions: 🗓 Date: 14th November 2024 ⏰ Time: 05:00 AM - 08:00 AM (UTC) During this period, some card transactions may not go through and could be declined. If you have any planned transactions, we recommend completing them before or after this time to avoid any issues. For questions, contact us at membersupport@hi.com. Best, hi Team

🚀 New Update Alert! v2.18.0 is here! 🚀 See below what’s new: 🚚 New Delivery Option: Enjoy faster card shipping with our new delivery option. 📝 Compliance Enhancements: Region-specific questionnaires and ID verification implemented for better compliance. 🔒 Improved KYC Process: Experience a smoother and more secure Know Your Customer process. Update Your App Now 🌟

📢 Important Announcement 📢 We regret to inform you that all GBP IBAN accounts will be closed on September 22nd. What You Need to Do: 1. Transfer out funds from your GBP IBAN account before September 22nd. 2. Alternatively, convert any remaining balance to another currency available in your account. After September 22nd, any remaining balances will be moved to a safeguarding account with limited access, and additional steps may be required to retrieve them. We apologize for any inconvenience and appreciate your understanding. For assistance, contact us at membersupport@hi.com. Thank you for your cooperation. Best, hi team

🚀 New Update Alert! v2.17.0 is here! 🚀 See below what’s new: 📈 Auto-Invest: Set your investment goals and trade stress-free. 💸 Improved Crypto Transactions: Sending and withdrawing crypto is now clearer and easier with our upgraded interface. 💳 Pay with HI: Use your HI balance seamlessly for payments with your hi Mastercard. 💰 Buy & Sell HI: Convert your HI tokens to other cryptocurrencies or fiat currency easily with our new Sell HI feature. Update your app today to enjoy all these new features! 🌟 Learn More

📣 Important Announcement 📣 Dear hi.com Users, We regret to inform you that hi.com will be ceasing all business operations in the UK. To ensure a smooth transition of your assets, please take the following actions immediately: 1. Your Funds: Crypto Assets: No deposits allowed since October 8, 2023. Any attempted deposits to whitelisted addresses will be returned. UK users must transfer all crypto assets out by June 21, 2024. Withdrawals after December 31, 2024, incur a £15 fee. 2. IBAN and Card: All associated products will close on July 21, 2024. Transfers to IBAN accounts after this date will be declined. 3. Vault and Earnings Assets: We will release all assets held in vaults and earnings. UK members can initiate early release themselves. 4. App Removal: Our apps will be removed from UK stores by July 19, 2024. Manage your accounts before this date. 5. Zero Balance Accounts: Accounts with zero balance will close on June 20, 2024. We apologize for any inconvenience and offer support at membersupport@hi.com. Thank you for your cooperation. Best, hi team

The latest App update is out! In v2.16.0, we have: 🔹Login Tracking: Easily monitor your login history and view device information from the sidebar for added security. 🔹Share Function: Invite others to apply for and activate their cards seamlessly. 🔹Apple ID Integration: Sign up or log in hassle-free with your Apple ID. Update now for an improved experience! Check out all the details

🛠️ Important Announcement: Trading Feature Maintenance 🛠️ Dear Community, We're conducting essential maintenance on our trading feature to enhance your trading experience! During this period, the trading platform will be temporarily unavailable to execute trades, but you can still view some trading pairs. Our team is hard at work to complete the maintenance as swiftly as possible. We apologize for any inconvenience and greatly appreciate your patience and understanding. Stay tuned for updates and feel free to reach out if you have any questions!

🔧 Maintenance Alert 🔧 Dear hi Members, Heads up! We're gearing up for a maintenance session to keep Mobile and Desktop hi App in top shape. 🛠️ ⚙️ Maintenance Schedule: on 27th March at 2 AM UTC Traders, we kindly ask you to keep the following in mind: 🔹 Any spot limit orders and open positions in futures trading will be automatically canceled. 🔹 For a smoother process, we recommend holding off on placing any new orders until the maintenance is complete. 🔹 If possible, please consider canceling any spot limit orders and closing positions in futures trading beforehand. Thanks for your patience and understanding! Best, hi team

📱 The latest App update is out! In v2.15.0, we have: 🔹 HomePage Upgrades 💰 Crypto Deposit Convenience 🏦 IBAN Application Flexibility 🔒 Enhanced Security Update now for an improved experience! 🚀🔝 Check out all the details

UPDATE:Ethereum Dencun Upgrade Has Now Been Completed - All Services Have Been Restored 🚨 Important Announcement: Ethereum Dencun Upgrade 🚨 Dear Community, We want to inform you about an upcoming event that will temporarily affect our services. Due to the Ethereum Dencun upgrade, we will be pausing the withdrawal services for ERC20 tokens to ensure the safety and security of your assets during this significant network update. 🛑 Affected Services: - ETH Withdrawals - ERC20 Token Withdrawals 🕒 Suspension Timeline: The withdrawal services will be paused shortly before the upgrade process begins. We aim to minimize the downtime and will keep you updated on the progress. ✅ Service Resumption: Withdrawal services will resume as normal once the Ethereum Dencun upgrade has been successfully implemented and the network is stable. We will notify you promptly when services are back online. 🔍 Why This Matters: The Ethereum Dencun upgrade is a significant update aimed at improving the network's scalability, security, and overall performance. This temporary suspension is a precaution to protect your assets and ensure a smooth transition during the upgrade. We appreciate your understanding and patience during this time. Stay tuned for further updates, and feel free to reach out to our support team if you have any questions or concerns. Thank you for your continued support!

Dear hi Community members, We have some important news to share about the evolution of our project and how it impacts all of us moving forward. Remember hiP, the blockchain protocol we announced as part of the hi ecosystem? It's time for an exciting update. Big Changes Ahead The overwhelming support and interest from key industry players and our community have propelled us to take this to the next level. Renamed as Humanity Protocol, this initiative will now stand as an independent entity, thanks to strategic collaborations with giants like Animoca Brands and Polygon Labs. This move is bolstered by the support of over 15 industry leading VCs including Hashed, CMCC Global, Foresight Ventures, Cypher Capital, as well as over 50 visionary crypto natives such as Mario Nawfal, Santiago Santos, and Hal Press. What This Means for You + Airdrops: As a token of gratitude, HI supporters will receive exclusive airdrops from Humanity Protocol, ensuring you benefit directly from this new venture. The exact details for this will be announced closer to mainnet launch of Humanity Protocol. +Amplified Opportunities: This transformation from hiP to Humanity Protocol, powered by our collaborations, unlocks new possibilities for innovation and growth within both projects. We recognize that our journey from hiP to Humanity Protocol might raise questions, especially after a period of silence. Rest assured, this development signifies a major leap forward for us all, promising a richer, more dynamic future. Your support has been the cornerstone of our progress, and we're thrilled to embark on this new chapter with you. Stay tuned for more updates as we continue to shape the future of blockchain together. Thank you for your continued support The hi Team

🎉 The latest App update is out! In v2.14.0, we have: 📊 Choose your preferred Fiat currency for price display 🔍 Navigate with ease using the search box 💳 Level up your Debit card transaction limits 🛃 Smooth sailing through KYC verification for Fiat transactions Update now for an improved experience! 🚀 Learn More

Update to UK Services Hi all, Following the information received on January 8th, we want to reassure you that you can freely maintain your assets in your wallet with us and withdraw them at your convenience. Our team is diligently finalizing details with authorized approvers within the UK to ensure a seamless and complete restoration of services for our UK-based members. If you wish to proceed with the closure of your Vault and the withdrawal of your Earnings and Vault, please reach out to us via live chat and email. Please note that the release of assets from Vault and Earnings will be processed to flexible accounts within 30 days of each request. We appreciate your understanding and patience throughout this process. For any further questions or concerns, please don't hesitate to contact us. The hi Team

📲 The latest App update is out! In v2.13.1, we have: ✨ Enhanced IBAN Withdrawals 🔒 Heightened Security with KYC 1.5 📸 Effortless Scanning with Improved Compatibility 🚀 Quick QR Code Generation Update now for an improved experience! 🌟 Check out all the details

Our Yearly Review is LIVE! 🚀 Dive into the highlights of an incredible 2023, from groundbreaking partnerships to innovative features. 🌐 Join us on this journey of growth, achievements, and a glimpse into the exciting roadmap for 2024. Check it out now! 🔍✨ https://resources.hi.com/2023-yearly-review/