Plus Messenger FAQ

Database clearing Plus Messenger uses local database to store auxillary data which helps app to display what should be displayed, search what should be found, and do what should be done at all. It is a storage on your device which is filled by app while it is running and performs actions you request. By the way, official Telegram app does the same. When app works for long time then database can a) get oversized and b) get currupted by failures which can happen when app saves some data to database. This can cause glitches and malfunction. There is no exact size of database which should be considered as too big. We suppose database is OK if it's size is less than 100 Mb, but some users face issues with less size, and some do not face them with more size. If your database size is bigger then 100 Mb OR your app glitches then we recommend you to clear database. Open Settings - Data and Storage - Storage Usage and tap "Clear Local Database" button. Database clearing deletes nothing in your chats: all chats, contacts, media and so on will stay in your account or on your device. If database size after clearing is still more than 100 Mb then maybe it is currupted so hard that clearing can not help. In this case, you need to fully reset your database. Please note: this action will erase your secret (not private, but secret!) chats and search history. To do this, tap this link and confirm database clearing. If it does not work, then log out of your account and log in back. Please note: each of your accounts has its own separated database. If you clean database of one account, databases of other accounts stay uncleaned.

Stories in Plus Messenger Telegram now support stories. Here is some information about them for Plus Messenger users. 1. All Telegram Premium users can post stories. Users without Premium can post stories not from all countries. Details are here: https://t.me/tginfoen/1716. 2. Each user can hide stories of his particular contact: tap&hold his profile picture in stories panel above chat list and choose "Hide Stories". This will move his stories to the archive. Plus Messenger users also provides some unique stories settings: Plus Settings - Stories.

DOWNLOAD AND UPLOAD BOOST How to get? Download and upload boost features are available only in beta-version of Plus. Read this before installing it: https://t.me/plusmsgrfaq/45. Your version is beta if last digit of its build number is 7, 8 or 9. If it is 0 or 1 then you use stable. Tap here to see your build number in brackets after version number (here is the screenshot where build number is marked). Where to find? Boost features are available in Plus settings » Downloads partition. Anything else? Features are experimental (the same as whole beta is). Everything may go wrong if you use them (the same as when you use beta at all). ❗️Use them at your own risk.

LOGIN BY E-MAIL ADDRESS INSTEAD OF PHONE NUMBER Sometimes Telegram platform switches user from phone-auth method to email-auth one. If this has happens then the app prompts you to type your e-mail address when you try to log into your account next time. After that you have to type the same e-mail as your login every time you log into your account, and Telegram sends one-time-code not to your phone number but to that e-mail. Please note the following: 1. It is Telegram who switches you. Not Plus Messenger. Plus Messenger just displays to user what Telegram server tells. 2. It is Telegram who sends codes to your email address. Not Plus Messenger. 3. You can not switch back to phone-auth method, as far as we know. But we may be wrong: we are not Telegram support. 4. Some details are available here: https://t.me/tginfoen/1481.

APP INTERFACE TUNING Plus Messenger provides the way to customize its user interface. Here are some settings users often ask about. 1. In order to hide arrow buttons near bottom right corners of message bubbles use P3.3 Show 'direct share' button. 2. In order to hide status circles near users avatars use 1.2.9 Hide user status indicator (in chat list) and 2.2.13 Hide user status indicator (in chats). Use option P1.45 Show user status circle only if online to hide offline-statuses and keep only online. 3. In order to hide quick bar arrow button use P3.12 Show quick bar. 4. In order to change app header use 1.1.5 Header title. 5. In order to hide image size from top left corner of images use P3.26 Hide image size. 6. In order to hide image sender name from the same place use P3.27 Hide pic sender name. Please note: to turn on mod numbers displaying open any partition of Plus Settings and tap on its title.

MUTUAL CONTACTS Plus Messenger provides displaying mark which shows is your contact mutual or not. Mutual contact is user who is added to your contacts list and who has added you to his contact list. This mark is displaying in your Telegram contacts list (App menu - Contacts). To turn mutual contacts marks (👤) ON do the following: 1. Open your contacts list: App menu » Contacts. If there is no "Contacts" in your app menu then turn them ON in App menu » Plus settings » Navigation drawer » Show menu options. 2. Tap on Contacts list screen header. See screenshot here.

I DO NOT GET VERIFICATION CODE Telegram platform does not send one time password (OTP) by SMS and does not call when user tries to login in third party app (like Plus Messenger). But if Plus user has active session on another device and/or in another app then Telegram usually sends OTP to that session. So 1. Install official app. 2. Log into your account there. 3. Then log into your account in Plus Messenger. Please note! If code does not come even when you log into your account by official app then this is Telegram issue, not Plus one. Maybe it relates to Telegram changes of 02/18/2023, and maybe it does not. You may contact Telegram support to get details: Settings - Ask a question. If you have another device with Telegram app camera then you can try QR-login feature in Plus Messenger: App menu - Add account - three-dots button - QR login. Advice If you are going to log out of your account in Plus Messenger or to uninstall app then make sure you have another active session of your account. If you have no another active session then create it: install another Telegram app (for example official one) on some of your devices and log into your account there.

WHY DO NOT I SEE SOME MESSAGES? Some issues (including: some messages are not displayed, some chats are not displayed, app regularly crashes and some else) may be caused by broken local messages database of Plus Messenger. To fix it please log out of your account and then log back. Please note: Telegram platform often does not send SMS and does not call to users who try to log into account by Plus Messenger. Please log into your account in some another app before logging out of it in Plus so one-time-code will come to that app when you log back into your account in Plus Messenger.

WHY ARE MY IMAGES SENT WITH LOW QUALITY? If you are having issues with images sent from your device appearing blocky, pixelated, and unreadable, then please go to Plus Settings > Messages > Quality of sent photos and make sure quality is set to 85% or more. We also recommend disabling the "Show photo quality bar" setting. This will hide the quality bar that appears when you send each image, and will prevent accidental changing the value. If you want to send an image/video with no compression at all (in case you want to send a long image, a 4K video, etc.) them 1. Tap on the 📎 paperclip button 2. Tap on "File" 3. Select the file you want to send Alternatively you can follow the instructions here

SOME WORDS ABOUT SPAM BAN Spamban restrictions do not relate to Plus Messenger support: it is Telegram platform who gives spamban and restricts accounts. But here is what we can say about that. If you can not • send messages to users who have not added you to their Telegram contact lists, and/or • add users to groups and/or channels by their usernames, and/or • send messages to public groups and/or join such groups, and/or • create groups and/or channels, and/or • add admins to your groups and/or channels then you probably got limited by Telegram. Why has it happened? • Maybe you've sent message to user who had not added you to his Telegram contact list and that user has reported you as spamer. • Maybe you've added someone to group or channel by username and that user has reported you as spamer. • Maybe some users have reported some of your messages in some group as spam. • Maybe something else has happened. What can I do? Start conversation with @Spambot and follow his hints. • If bot says you are not limited then do not trust him: sometimes restrictions are set on your account but Spambot does not yet know about them. Try few hours later or next day. • If bot says something like "your account is now limited until 18 Sep 2022, 12:18 UTC" then please note that time moment is given for UTC so time in your place can differ. • If bot says you are limited but does not tell when will restrictions end then you are limited forever. Anything else what I should know? https://telegram.org/faq_spam

CAN I RESTORE DELETED MESSAGE/GROUP/... ? Short answer: Deleted items can not be restored in Telegram. Long answer: Deleted means DELETED. Every item you delete in Telegram is deleted forever. Telegram does not give you any chance to say "I've changed my mind", to look in some kind of Recycle Bin, nothing like that. Everything deleted is deleted forever, without any way to recover it. This is true for messages, groups, channels, contacts, whole account and so on. This is not Plus Messenger restriction, this is Telegram one. Developers of any Telegram app should follow it.

Plus Messenger FAQ pinned «FAQ NAVIGATION 6 : PLUS SUPPORT GROUPS 7 : SUPERGROUP CONVERSION 8 : DELETE ACCOUNT 9 : GHOST MODE 10 : DEVICE FONT 11 : TELEGRAM SUPPORT 12 : PHONE EMOJI 16 : OPPO GALLERY 18 : PROXY SERVERS 19 : CONNECTION ISSUES 20 : FOLDERS 21 :…»

TELEGRAM PREMIUM What is Telegram Premium? It is paid subscription which gives advanced features to user. Details are available in Premium FAQ. Please note: Premium subscription is Telegram feature, not Plus one. If you (for example) paid money and did not get premium features you should ask Telegram support about that. A visual demonstration of the premium features can also be seen in telegram's @Premium channel. Can I use Premium features in Plus Messenger? Yes. You can even tune some of them: read official channel posts (this and some newer). How can I purchase Telegram Premium subscription? First, make sure to read Terms of Service for Telegram Premium. There are two ways: 1. Official bot @PremiumBot. 2. Menu - Settings - Telegram Premium - "Subscribe for ..." button in the bottom. Each of these ways may work and may fail. It is upon Telegram servers. If one does not work then try another. If both do not work then install official app and try to get Premium there: all Premium features will be available in Plus Messenger after that. Does Plus provide any Premium features for free? No. Most Premium features are handled by Telegram server, so app cannot provide them itself. In the meantime, you can enjoy all original Plus Messenger features for free, as usual.

BETA TESTING Plus users are advised to remain on stable version. Beta versions should be for testing purposes only. ⚠️ Do not install beta versions if you do not wish to encounter bugs! Beta versions may be unreliable, crash, or behave unpredictably. The only "solution" offered to beta users is: wait for update or uninstall beta version! So be prepared before even thinking about installing beta versions. This is especially relevant for users of virtual number accounts, who may be left unable to login after reinstalling stable version. ⬇️ Information for beta testers ⬇️ If you'd like to live on the bleeding edge (and realize that things could potentially break) you can get our beta version from @plusmsgrupdates channel: look for posts with #beta@plusmsgrupdates hashtag. Make sure to read bugreporting guide before sending any bugreports. ❓ How do I know if I use beta? Look at last digit of your build number (in brackets) and read https://t.me/PlusMessengerUpdates/12.

ARCHIVE AND MUTE Official Telegram app for Android provides "Archive and Mute" feature. So Plus Messenger provides it too. What is this? If it is ON then new chats, groups and channels from non-contacts are automatically 1. Muted. 2. Moved to Archive. Important note! This feature is available not for all users. It is Telegram platform who decides if your account gets enough chats from non-contacts to be given this feature. Or you can buy Telegram Premium: it is available for all Premium users. How to enable this? If the feature is enabled for your account then you see "New chats from unknown users" partition on your Privacy and Security settings screen. Turn on "Archive and Mute" switcher to enable the feature. If you do not see this mod then Telegram platform does not give this feature for your account. Subscribers of Telegram Premium have access to this feature as part of their subscription perks.

BLUR IN CHATS What is this? Blur in chats is a feature of Telegram app v8.6 and newer. It makes chats titles transparent when user applies night theme. How to enable it? Turn on Plus settings > Messages > Enable blur in chats Any settings? Tap on any chat title to tune transparency. Unfortunately there is no way to reset blur settings to default values. What else? Official Telegram app displays "Blur in chats" mod in Settings > Chat settings only when device is considered smart (quick) enough. But Plus Messenger provides this feature for any device. Use it on your own risk!

@plusmsgrupdates IS THE MOST RECOMMENDED SOURCE for downloading Plus Messenger On this channel you can download direct version of app. Why is direct version better? 1. Direct version provides the way to bypass files access issue. Here is the instruction: https://t.me/plusmsgrfaq/39. 2. Direct version has some more settings which are not available in Google Play Market version. 3. Direct version has no some (but not all!) copyright restrictions which are in Google Play Market version. In fact direct version of Plus Messenger is similar to direct version (https://telegram.org/android) of official Telegram app. 4. Direct version checks for updates itself. You do not need to check them manually: app displays notification when new version is released. Of course if you did not turn those notifications off by https://t.me/plusmods/updateAppMethod. 5. New versions are released more quickly on @plusmsgrupdates channel than in Google Play Market: read https://t.me/plusmsgrfaq/38 for details. 6. You can buy Telegram Premium only by Direct version of Plus Messenger. Use @premiumbot for this. 7. Sometimes Google Play version does not display "My stars" item in Settings. Direct version always displays this item. 8. This version does not display AppGallery ads, as Huawei version does. But Direct version can conflict with Google Play Market for updates. Read details in section "Google Play Market conflict". What to download? Stable versions build number ends with "1" digit. Beta version build number ends with 8 digit. Do not download it if you do not want to be beta-tester: https://t.me/plusmsgrfaq/45.

PLUS MESSENGER FILES ACCESS ISSUES Plus Messenger since version v8.2.3.0 has files access issue: see details in this article. You can fix files access issue by following these steps: 1. Download direct version of app. 2. Give full access to files for Plus Messenger: tg://settings/externalstorage 3. Set separate (from cache folder) folder for media storage: Use External Main Folder Please note! If you use 1. Android 11 or newer and 2. Google Play Market version of Plus or direct version with Use External Main Folder set to OFF , then your Android native file explorer probably won't let you see Android\data\org.telegram.plus folder due to Android security restrictions. Try another file explorer to observe this folder. Usually EZ Explorer works.

Google Play Market version can be outdated Google Play Market staff needs some time to approve every app version which was released by Plus Messenger developer. Sometimes it takes quite long time: days or even weeks. So if Google Play Market does not show "Update" button then it does not guarantee your version is last one. You can get lastest version on @plusmsgrupdates channel. Please note: direct version can check for updates itself so you do not need to check for its updates in future: it will display popup notification about new updates (check https://t.me/plusmods/updateAppMethod mod).

Telegram 8.3 provides CONTENT PROTECTION feature. Some details are available in official Telegram blog here. What is it? Now group/channel owner can protect content of his group/channel by restricting some actions for all group members or channel subscribers. What can be restricted? 1. Group (or channel) owner is the only one who can protect content. Admins can not. 2. Group owner can restrict the following actions: • forwarding messages; • saving messages to "Favorite"; • saving media to device. 3. Group owner can restrict only all of these actions, not some of them. 4. Group owner can restrict there actions only for all group members / channel subscribers together (including all admins regardless their permissions), not for some of them. 5. Group owner can restrict these actions only for all group messages, not for some of them. If the message was sent before group was protected then that messages can not be forwarded/saved too. How to protect my content? 1. Open group. 2. Tap on group title - pencil icon - "Group type" 3. Turn on "Restrict saving content" switcher at the bottom of the screen. Does Plus Messenger have any specialties? Plus Messenger 8.3.1 allows saving content from protected groups/channels to "Favorite". But not forwarding or saving media to device. Why can not I open a group or a channel? If you get the message "Group administrator has restricted content from the group. Update your app to open the chat" then 1. Group or channel is protected by its owner. 2. You use outdated app version. You need to install 8.3 (or newer) version of your app: read details below. How to get Plus Messenger 8.3? Read here: https://t.me/plusmsgrfaq/23 Any ways to copy/forward content of protected groups/channels? No. It breaks Telegram Terms of Service.